We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@gshub-eu.com. Please note that returns will need to be sent to the following address: Șoseaua Borșului 38K, 410608

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@gshub-eu.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gshub-eu.com.

Refund & Return Policy – Essence Haven

Last updated: 18 September 2025

Thank you for shopping at Essence Haven. We want you to be fully satisfied with your purchase, and this Return and Refund Policy explains your rights and how to initiate a return, exchange, or refund.

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Scope and Intent

This policy applies to all purchases made through the Essence Haven website. Nothing in this policy affects your statutory rights.

In accordance with EU and UK consumer law, you have the right to cancel your purchase within 14 days of receiving your order, without giving any reason. This right applies in addition to our 60-day return window.

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Returns

We accept returns for both defective and non-defective products.

To be eligible, items must be new or lightly used. This includes products that have been opened or tested (for example, spraying a scent once or twice), but not those that show clear signs of extended use.

Bottles used beyond a few sprays, or returns made after 60 days, cannot be accepted. For bundle purchases, refunds apply when all items are returned together. If only part of a bundle is returned, we will work with you to find a suitable solution, such as an exchange.

You have 60 days from the date you receive your order to request a return.

All returns must be authorized by our customer support team before being shipped back.

Returns sent without prior authorization will not be accepted.

Authorized returns should be mailed to:
Essence Haven – Vasagatan 58, 411 37 Gothenburg, Sweden

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Return Shipping

Defective, damaged, or incorrect products:
We take full responsibility and cover all return shipping costs.

Non-defective returns (change of mind, etc.):
We offer free returns for all orders. Customers can simply download and print their prepaid return label — no additional cost or hassle.

Restocking fees:
We never charge restocking fees.

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Exchanges

We accept exchanges. Customers may return the original item and request a replacement of equal value, or they can place a new order for the desired product after the return is approved.

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Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved, refunds are typically processed within 10 business days (and always within 14 business days) to your original payment method.

Please note that it may take additional time for your bank or credit card provider to post the refund.

If more than 14 business days have passed since your refund was approved, please contact us at info@theessencehaven.com.

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Special Situations

• Damaged on Arrival: We recommend notifying us within 48 hours.

• Incorrect Product Received: We will cover return shipping and send the correct product.

• Product Never Arrived: Contact us to investigate with the courier. If lost, we will replace or refund.

• Cancellation Before Shipping: Orders can be cancelled before dispatch. Once shipped, the return process applies.

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Contact Information

Essence Haven
Email: info@theessencehaven.com
Business Address: Vasagatan 58, 411 37, Gothenburg, Sweden
Customer service hours: Monday–Friday, 09:00–18:00 (GMT+01:00, Stockholm)